Quick Fixes

 If there is issues with Printing here is some quick fixes that might help get the printer back to printing 

Printer is Offline 

1. Restart your computer. 
2.  If the printer is turned on, check your internet connection in case there was a issue with your connection
   • You can see if your computer has a internet connection by checking the icon in the bottom right-hand corner. This symbol is if you have a wired connection  and this symbol is if you have a wireless connection  
   • This symbol is what shows when you have no connection 
3. Check if the printer itself is turned on. 
4.  If after restarting your computer does not fix the issue the next thing to try is to remove the printer from the computer and re-add it. 
   • Go to Settings>Devices>Printers & Scanners
   • Once in Printers & Scanners, find the printer in question then click on it and click Remove Device 
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     • With the printer removed, follow the How to add Printer guide to add the printer back to your computer

Printer is not Printing 

1. Firstly check that when you are printing, you are printing to the correct printer. 
2. If it is the correct printer check to the print queue to see if there is a large amount of print jobs ahead of you 
   • You can find the print queue by going to Control Panel>Hardware & Sound> Devices & Printers 
   • Once at Devices & Printers you will want to right-click the printer in question and select See what's printing 
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3. If there wasn't a huge queue of print jobs what you will want to try next is to remove and add the printer back to your computer. 
   • You can do this by following Step 4 from the previous guide above

Almost all these steps can be applied to most scenarios that happen with printers not working as they should

Last Revised July, 05, 2022